Terms & Conditions

1. Definitions

The following terms carry the meanings given below throughout this document:

• "Agreement" means these Terms and Conditions together with any written engagement letter, service proposal, or invoice issued by us.
• "We", "Us", "Our" refers to Angin Labs, a business operating from 1 Wallich Street, #15-03 Guoco Tower, Singapore 078881.
• "You", "User", "Client" refers to the individual or business that accesses our website or engages our services.
• "Services" means the AI integration consultancy and support services we offer, including the Fresh Look Session, Light Touch Integration, and Fresh Air Retainer, as described on our website.
• "Content" means all text, images, documents, materials, and outputs available on our website or produced in connection with our Services.
• "Website" means the website accessible at anginlabss.cyou and its associated pages.

2. Acceptance of Terms

By visiting our Website or engaging our Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a business, you confirm that you have the authority to do so.

Our Services are intended for business owners and their representatives. We ask that users be at least 18 years of age and have full legal capacity to enter into a binding agreement.

If you do not agree with any part of these terms, please refrain from using our Website or engaging our Services. We are happy to discuss any questions at [email protected].

3. Service Description

Angin Labs provides AI integration consultancy and support services for small businesses in Singapore. Our current service offerings are:

• Fresh Look Session — a single working session and written summary identifying realistic AI opportunities in your business routines. Priced at S$192.
• Light Touch Integration — a two-to-three week engagement configuring and connecting suitable AI tools to your existing systems, including staff walkthrough and a fortnight of support. Priced at S$340.
• Fresh Air Retainer — an ongoing monthly partnership covering upkeep, tuning, weekday priority support, and a quarterly review of your AI tools. Priced at S$580 per month with 30 days' cancellation notice.

Service availability is subject to our capacity at the time of enquiry. We serve clients primarily in Singapore, though we may consider remote engagements on a case-by-case basis. Services are delivered in English.

4. User Responsibilities

When using our Website or engaging our Services, you agree to:

• Provide accurate and complete information about your business and requirements.
• Make yourself or a suitable representative available at agreed times for sessions, walkthroughs, and reviews.
• Use our Website and any outputs we produce only for lawful purposes.
• Not attempt to reverse-engineer, copy, or redistribute our proprietary methods, frameworks, or documentation.
• Inform us promptly if your business circumstances change in a way that may affect the scope or suitability of our Services.

The following activities are not permitted on our Website or in connection with our Services:

• Using our Services to facilitate any unlawful activity or to harm others.
• Interfering with the operation of our Website or its underlying systems.
• Submitting false or misleading information through our enquiry forms.
• Representing our work as your own in a way that misrepresents its origin.

5. Intellectual Property

All materials on our Website — including text, graphics, layouts, and documentation — remain the property of Angin Labs unless explicitly stated otherwise. You may not reproduce, distribute, or adapt these materials without our prior written consent.

Within an active engagement, we grant you a limited, non-exclusive, non-transferable licence to use deliverables we produce specifically for your business (such as written opportunity maps or integration notes) for your own internal business purposes.

Any general frameworks, methodologies, or processes we apply in delivering your service remain our property. This licence does not extend to third-party tools or platforms we may configure on your behalf; their respective terms apply.

Where you share business materials or data with us for the purpose of the engagement, you retain all rights to that information. We will not use it for any purpose outside of delivering your agreed service.

6. Payment Terms

All prices are stated in Singapore Dollars (SGD) and are inclusive of any applicable goods and services tax (GST) unless otherwise noted. Payment terms for each service are as follows:

• Fresh Look Session — full payment of S$192 is due before the session date.
• Light Touch Integration — full payment of S$340 is due upon confirmation of the engagement scope.
• Fresh Air Retainer — S$580 is invoiced monthly in advance. The first invoice is raised on commencement. Either party may end the retainer with 30 days' written notice.

We accept payment by bank transfer (PayNow or FAST) and by other methods confirmed at the time of engagement. Invoices are issued by email and are payable within five working days unless agreed otherwise.

Refund policy: If you cancel a Fresh Look Session with at least two working days' notice, we will refund your payment in full. Cancellations with less notice may not be eligible for a refund, though we will consider the circumstances. For the Light Touch Integration, a pro-rated refund may be offered for work not yet commenced. Retainer fees are not refundable for the current billing period after a month has begun.

7. Service-Specific Terms

The following additional terms apply to our service engagements:

Scope and changes: The scope of each engagement is agreed in writing before work begins. If your requirements change materially during an engagement, we will discuss revised scope and pricing with you before proceeding.

Timelines: We aim to meet all estimated timelines, though these are indicative rather than guaranteed. Delays caused by your unavailability or late provision of required information may affect delivery dates.

Confidentiality: We treat all business information you share with us as confidential. We will not disclose it to third parties except where required by law or with your explicit consent.

Third-party tools: Where we configure or recommend third-party AI tools or platforms, you acknowledge that those tools are subject to their own terms of service. We do not take responsibility for changes to third-party tools that occur after the completion of your engagement.

8. Disclaimers

Our Website and Services are provided in good faith and with reasonable care. However:

• We do not promise specific business outcomes from the use of AI tools. Results will vary depending on your business, your team, and how tools are used in practice.
• Our recommendations are advisory in nature. Decisions about whether to adopt, continue, or discontinue any tool remain yours.
• We are not a legal, financial, accounting, or data protection compliance service. Where questions touch on these areas, we encourage you to seek appropriate professional advice.
• We aim to keep our Website accurate and up to date, but we cannot warrant that it is free of errors at all times.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, our total liability to you for any claim arising from or related to this Agreement — whether in contract, tort, or otherwise — shall not exceed the total amount paid by you to us in the three months preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, or incidental loss, including loss of profit, loss of data, or business interruption, even if we have been advised of the possibility of such loss.

Nothing in this Agreement limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold harmless Angin Labs, its staff, and representatives from and against any claims, damages, or costs (including reasonable legal fees) arising from your breach of this Agreement, your misuse of our Services, or any false or misleading information you have provided to us.

11. Termination

By you: You may end an ongoing engagement at any time by providing written notice to [email protected]. For the Fresh Air Retainer, 30 days' notice is required.

By us: We reserve the right to end an engagement if you are in material breach of this Agreement and have not remedied that breach within a reasonable time after being notified. We may also end our relationship if continuing would require us to act unlawfully or contrary to our professional standards.

Effect of termination: On termination, any outstanding invoices become due immediately. Sections covering intellectual property, liability, confidentiality, and dispute resolution survive termination.

12. Dispute Resolution

This Agreement is governed by the laws of Singapore. Both parties agree to submit to the non-exclusive jurisdiction of the Singapore courts.

We hope that any concerns can be resolved simply through open conversation. If a disagreement arises, please contact us at [email protected] and we will do our best to address it promptly and fairly.

If a dispute cannot be resolved informally within 30 days of written notification, either party may refer the matter to mediation through the Singapore Mediation Centre before pursuing formal legal proceedings.

13. General Provisions

• Entire agreement: This Agreement, together with any written service proposal or engagement letter, constitutes the full agreement between us regarding our Services and replaces any prior understanding.
• Severability: If any part of this Agreement is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce a provision on any occasion does not mean we waive the right to enforce it later.
• Assignment: You may not assign your rights or obligations under this Agreement without our written consent. We may assign this Agreement to a successor entity with notice to you.
• Notices: Formal notices should be sent by email to [email protected] or by post to our registered address.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our practices, or Singapore law. When we do, we will update the "Last updated" date at the top of this page.

For ongoing engagements, we will notify you of material changes by email at least 14 days before they take effect. Continued use of our Services after that date constitutes acceptance of the revised terms.

15. Contact Information